Brilliant Customer Service Training
“Save money, increase productivity and improve customer satisfaction”
Brilliant Customer Service training helps organisations or all types and sizes to improve both their internal and external customer service. We do this through a combination of training, coaching and consulting.
We have a range of proven customer service skills courses. Each one can be presented by a dedicated team of expert UK customer service training professionals. For example, our Brilliant Customer Service Course has been developed to help you deliver outstanding levels of customer service, consistently and efficiently. Plus a range of skills coaching and customer service consulting services as well, including free customer feedback survey. We offer a complete range of customer service training courses with full UK coverage of trainers…you provide the room we do everything else!
All courses now include an e-learning follow-up programme. More information here
Brilliant customer service skills
‘Brilliant customer service!’ is a very practical one-day course, designed to raise your organisation’s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The customer service training programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs and the examples used can be very specific to your organisation. The programme can be delivered in a number of versions to suit different audiences and situations, eg:
Brilliant Customer Service Skills
Face-to-face customer service
Telephone-based customer service
Internal customer service
IT and technical customer support
Online customer service
Written customer service
Customer service for service engineers
Whichever version you choose, all course participants leave the day with a personal action plan for raising their level of customer service, which we help them implement by emailing them ten follow-up e-learning course over the following twelve months.
This is one customer service training course they are not going to forget!