Brilliant Customer Service courses

  • “People expect good service but few are willing to give it.”
  • Robert Gately – Chairman of a major US company

Customer Service Training: Overview

‘Brilliant customer service!’ is a very practical one-day course, designed to raise your organisation’s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The customer service training programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs and the examples used can be very specific to your organisation. The programme can be delivered in a number of versions to suit different audiences and situations, eg:

  • The core programme- Brilliant Customer Service

  • Face-to-face customer service

  • Telephone-based customer service

  • Internal customer service

  • IT and technical customer service

  • Online customer service

  • Written customer service

  • Customer service for service engineers

Whichever version you choose, all course participants leave the day with a personal action plan for raising their level of customer service, which we help them implement by emailing them ten follow-up coaching newsletters over the following three months. This is one customer service training course they are not going to forget!

For detailed course outline and free in-house training quotation please get in touch:

Tel:  03301 595 093   / 07515 851691

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