‘Brilliant Customer Service!’ trainer profile
Andy is a highly experienced and very popular trainer. Having been involved in training and development for some 20 years, he has acquired a unique blend of experience and a depth of understanding that has come from working on diverse projects with a wide variety of organisations and people. This experience includes:
- Leadership, management and skills training (especially customer service training)
- Training of trainers and coaches
- Design and delivery of integrated solutions
- Change management initiatives
- Individual performance coaching
- Facilitating senior management groups
- Coaching and building teams
Such assignments have spanned company hierarchies, cultures and locations. They have been with the public sector – including central and local government, heath and education – and the private sector, including FMCG, service, and manufacturing. Recent assignments have included work with The Arts Council, Network Rail, the BBC, Stonham Housing (part of the Home Group), The Office of the Public Guardian and schools.
His many clients, large and small (eg, The Arts Council, Network Rail, the BBC, Stonham Housing (part of the Home Group), The Office of the Public Guardian and schools, etc) cover an impressive range of sectors, hierarchies, cultures and locations, including central and local government, health and education, FMCG, service, and manufacturing. Andy has particularly in-depth experience of the public sector. His qualifications include:
- BA Ed Hons
- Master Practitioner Neuro Linguistic Programming
Andy is based in Coggeshall, Essex and delivers customer service training in delivers customer service training in London and the south-east (London, Essex, Kent, Sussex, Hampshire, Isle of Wight, Surrey, Berkshire, Middlesex, Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire) and East Anglia (Cambridgeshire, Norfolk, Suffolk).