‘Brilliant Customer Service!’ trainer profile
Jessica is an experienced trainer specialising in all aspects of management development and customer service. A dynamic, motivated and professional individual with a flair and passion for training, she has an infectious, energetic and inspirational style and is fully committed to enthusing change and commitment in those with whom she works. She began her career as a Senior Consultant with recruitment consultants Anders Elite, where she was responsible for the establishment and development of a new division. After three years there, she moved to become an account manager and trainer with Wealth Management Software, allowing her to become more directly involved in both recruitment (working closely with client senior management) and training. In 2005, following a three-year career break (as a mother to twin boys), she became an independent trainer.
Her many clients (including ING Car Leasing, NHS, Westminster School of Management, Interglobal Insurance, JD Weatherspoons, Soho House, Three Pillars Hotels, ABN Amro, Hays Resource Management, Giraffe Restaurants, Top Golf, Renew Medica, CE Property Services, University College London, etc) cover an impressive range of sectors, both private and public, including health, local authorities, universities, insurance, hospitality and banking as well as recruitment. Her qualifications include being a registered trainer with the ILM (Institute of Leadership Management) for the delivery of Level 2 & 3 Award programmes.
Jessica has also undertaken a number of consultancy assignments in the customer service field, including:
- Design and very successful delivery of a four-module customer care programme to an insurance call centre of 40 employees.
- Delivery of Exceptional Patient Care workshops within the healthcare sector.
- Delivery of customer service training at NVQ Levels 2, 3 & 4.
Jessica is based in Wheathampstead, Hertfordshire and delivers customer service training in London and the south-east (London, Essex, Kent, Sussex, Hampshire, Isle of Wight, Surrey, Berkshire, Middlesex, Buckinghamshire, Hertfordshire, Bedfordshire, Oxfordshire) and East Anglia (Cambridgeshire, Norfolk, Suffolk).