North

(Northumberland, Cleveland, Tyne and Wear, Co Durham, Humberside, Cumbria, Yorkshire, Lancashire, Merseyside, Greater Manchester)

Choose a trainer

All our trainers are happy to travel. You simply need to bear in mind their travel and (if absolutely necessary) accommodation costs, so the choice is yours – pick the closest trainer to you or scroll through the list to find a trainer with the specific sector background you’re looking for. If you want some advice on who to choose, just give us a call on 01582 714287. We’re here to help!

Aileen (Stirling, central Scotland) is a very experienced trainer with a stellar client list across many sectors including finance, local authorities, universities, manufacturing, construction, telecoms and oil and gas. A strongly results-driven trainer, she spent seven years managing a team of HR consultants and administrators to provide support and advice on all HR issues to 1,000 Customer Service staff and managers. Read more

Carl (Halifax) is an innovative training professional with a wealth of experience leading training and development within blue chip financial services organisations, as well as many years working in operational management positions ensuring that customer service is at the heart of businesses delivering their strategic objectives. Carl’s background in both operational management and training provides a much sought-after blend of really understanding the challenges faced ‘at the coal face’ and utilising this experience when building and delivering training solutions. Read more

Danny (Liverpool) has a unique, energetic style of training that makes his courses stand out from the rest both in terms of enjoyment on the day and tangible, practical learning skills that can be implemented afterwards. By using humour and real-life everyday examples, Danny inspires others to learn and develop. Read more

Jill (Leeds) is a highly experienced business coach and trainer, with a very successful 18-year track record, working mainly with clients on communication issues and customer service strategies and how they are implemented by individuals and throughout departments. Her many local clients are a mix of large and small organisations from a range of sectors including manufacturing, engineering, construction, telecoms, retail, the police, local government, owner-managed businesses, etc. Read more

Julie (Leeds) began her career in the insurance industry where she gained seventeen years of valuable experience in customer service, managing staff, projects and organisational change. Since 2002, Julie has utilised this experience in her work as an independent training consultant and she now provides successful training, coaching and consultancy solutions to a wide range of businesses in the UK, Europe and the Middle East. She has particular experience of the finance, petrochemicals, pharmaceuticals and education sectors. Read more

Melanie (Manchester) is an exceptionally experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. Melanie has been involved in developing people for over 25 years and formed her training and consultancy business in 1995. Her specialist areas of training are customer service and the personal development skills which involve managing ourselves, managing others or being managed. She works extensively across the public, private and not-for-profit sectors (eg, manufacturing, retail, distribution, construction, media, education, legal, travel, charity, housing, health, local authorities, engineering, care, health & safety), locally, nationally and internationally. Read more

Steve W (Liverpool) is an experienced trainer, consultant and trouble-shooter with over fifteen years’ experience in both the academic and business worlds. An award-winning lecturer and later an internal trainer and facilitator with multinational consumer goods company Unilever, his wide range of experience, no-nonsense approach, insistence on proven principles and a highly pragmatic mindset help make his training and speaking engagements thought-provoking, practical and immediately relevant to every client and each individual. Sector experience includes FMCG, education, training, media, healthcare, retail, professional services and local government. Read more

Tom (Gateshead) is a highly experienced trainer that brings a multi discipline skills set in business and people. With international training experience in the US, Europe, Middle East and Far East, Tom has successfully delivered training projects since 1995.Read more

Tricia (Leeds) has over 15 years’ experience of training and development across all sectors but particularly strong in retail financial services, telecoms, and utilities. Originally with First Direct in its formative years, her passion for world class customer services is a key personal driver. Tricia is an expert in designing and implementing training solutions from customer service skills workshops to management development programmes. Read more

And remember – a day’s ‘Brilliant Customer Service!’ training with any of these trainers costs just £995 (or £895 for public / not-for-profit sectors) plus trainer’s travel and accommodation and VAT. There are no hidden costs!