Telephone Skills Best Practice
People like to deal with people – and your customers are no exception.
Whether face-to-face or over the telephone, building a trusting relationship is vital.
But without the luxury of visual clues, it can be difficult to create the right impression. It’s also easy for your customers to jump to completely the wrong conclusions about you, without you even noticing.
Create the right impression first time.
Download our eBook to find out how.
You’ll learn exactly how to communicate effectively over the
phone, and build the trust your customers need.
- The two things every caller wants
- Welcoming – the first 30 seconds
- Telephone etiquette
- Plus a Telephone Skills Assessment sheet
- and much more …